Support Levels
Contact us for more detail about each of our services.
Hourly based consulting scheduled as needed
- Basic IT infrastructure support
Recurring Maintenance and Support typically needing between 4 and 8 hours a week
- Strategic IT business meetings once a year
- CRITICAL IT response
- Standard IT response
- Online support ticketing system
Outsourced IT Solutions typically needing between 8 and 24 hour s a week
- Burrtech managed services
- Strategic IT business meetings twice a year
- CRITICAL IT response
- Standard IT response
- Online support ticketing system
Full Outsourced Managed IT Services and Business Solutions
We handle the first two levels plus we align Technology with your business goals and
take on a CIO role in your company running, budgets and making decisions for the company
in the area of Technology with your business goals driving the Technology.
- Strategic IT Business Meetings each quarter
- CRITICAL IT response
- Standard IT response
- Technology inventory database (s/n tracking, warranty, processor, RAM, hard drive, etc.)
- Online support ticketing system
- Supported webmail with RPC/HTTP
- Monthly status reports